Customer Insights

— Dynamics 365 Customers Data

Unlock Customers Insights to Scale Your Business From Deep Customers Data

Fragmented customer data makes it hard for companies to meet the demand for personalized experiences. Transform into a customer-centric organization and achieve true digital transformation with Dynamics 365 Customer Insights.

Dynamics 365 Customer Insights is a customer data platform (CDP) that offers a holistic view of your customers, enhanced with AI. With connected data, you can unlock insights to deliver personalized experiences and take proactive action across marketing, sales, and service. Use it with Dynamics 365 or as a standalone solution to drive your business forward.

ELIMINATE SILOS

Bring transactional, behavioral, and observational data into one system, for breakthrough insights to boost business.

ENABLE AI

AI-driven customer intelligence utilizes machine learning templates for informed, lightning-fast analysis.

ENRICH DATA

Build richer customer profiles by incorporating aggregated audience intelligence from the Microsoft Graph.

TAKE ACTION

Power your business processes and personalize omni-channel customer experiences with connected data.

Unify Customer Data Fast

Why Customer Insights With Microsoft & SolgencyTech

Seeing is believing. Pick a few months of sample data and let us help you explore a proof of concept and scope out a quick implementation. Solgency Tech can help you surface insights and get your organization one step further on its digital transformation journey.

Start Quickly

Built-in connectors and templates make for a faster implementation at a lower cost.

AI Insights

Artificial intelligence uncovers predictions that can be surfaced with the Power Platform.

Trust in Microsoft

Invest with confidence in the security of the Azure infrastructure, millions in R&D, and the common data service.

Gain 360-degree customer insights

Bring together all your data to achieve a complete picture of your customer. In addition to history and interactions with your brand, enrich your customer profiles with audience intelligence from the Microsoft Graph. With AI and machine learning recommendations, you can uncover insights and make crucial, customer-centric decisions.

– Consolidate all customer data for a comprehensive view
– Enrich customer profiles with audience intelligence from Microsoft Graph
– Utilize AI and machine learning for personalized recommendations
– Make crucial, customer-centric decisions based on insights

Take Action From AI & Machine Learning

Save time with machine learning templates for predicting churn and other common scenarios.
Discover new audience segments with AI-driven recommendations and decision analysis.
Leverage insights to create tailored experiences or extend the solution as needed.
Unlock the power of AI and machine learning for personalized customer interactions.

– Utilize machine learning templates for predicting churn and other common scenarios
– Discover new audience segments with AI-driven recommendations and decision analysis
– Leverage insights to create tailored experiences or extend the solution for your specific needs

Invest In Microsoft With Confidence

This self-service Azure-based customer data platform is designed to shorten your time to value with insights and AI. Intuitive, guided experiences with auto-suggest and templates help you get started quickly. With Microsoft’s wider portfolio of solutions, it’s easy and affordable to integrate everything seamlessly. Trust in Microsoft’s expertise, research, and investment in security and functionality. With all the tools you need at your fingertips, you can better serve your customers.

– Shorten time to value with insights and AI
– Intuitive, guided experiences for quick start
– Seamless integration with Microsoft’s wider solution portfolio
– Trust in Microsoft’s expertise and investment in security and functionality